PHARMATIC, CLOSEST TO YOUR NEEDS
Our Support

Pharmatic
is also personalized support

Close to our customer

Using our software portfolio means enjoying SaaS software with features based on more than 30 years of business expertise in the hospital procurement sector.

Many services are standard in our offer but we can also accompany you on additional services or tailor-made throughout the use of our tools.

Pharmatic
 

Advantages of our support

Functional and Technical Assitance

A difficulty in the functional realization of your objective, a question on the use, a technical problem: our helpdesk is at your disposal from Monday to Friday.

Requests for evolution

Whether within the frame of AUEE (Users’ Association) or during direct exchanges with our team your requests of evolution are collected for feasibility study.

Evaluation of your needs

During our first exchanges, we are assisting you in the precise study of your needs in order to offer you the most suitable equipment solution

 

Personalized support

Personalized support

From auditing your needs to starting on production environment, our team offers you the best support services, taking into account the constraints imposed on you by your procedure calendar and with the common goal of a successful production start.

From auditing to starting on production environment

Our team supports you throughout the process

We verify with you that your security and contractual requirements are at the heart of our solutions

Our team accompanies you to offer you the most adapted services to your needs

From auditing your needs to starting on production environment, our team offers you the best support services, taking into account the constraints imposed on you by your procedure calendar and with the common goal of a successful production start.

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